Fast Response Times
Critical Issues
Same-day response
Standard Issues
Next business day
Remote Support
Immediate triage
What We Fix
Transparent Support Pricing
We believe in clear, upfront costs. Whether you need immediate emergency repair for a same-day crisis at an hourly rate, or prefer the peace of mind of a flat-rate monthly agreement, we have flexible options tailored for small businesses. No surprise invoices.
IT Support Serving Surrey, Burnaby & the Lower Mainland
When your server goes down or your staff can't access email, waiting hours for a technician to arrive from across the region isn't acceptable. MapleNovaTech is based in Surrey and provides fast on-site response across the Lower Mainland — including Burnaby, Richmond, Langley, Coquitlam, and Vancouver. Most on-site calls are fulfilled same-day.
Remote support is available immediately during business hours via our secure remote-access platform. For after-hours critical issues, our emergency line ensures you're never left waiting until Monday morning. We work with businesses of all sizes, from sole proprietors to 100-seat offices, and our support plans scale accordingly.
Unlike national helpdesk providers that route your calls through offshore call centres, every MapleNovaTech support interaction is handled by a local technician who knows your environment, your history, and the specific technology landscape of your industry in British Columbia.
On-site support across Surrey, Burnaby, Vancouver & Lower Mainland
Local technicians — no offshore routing
Same-day response for critical outages
After-hours emergency line for urgent issues
Detailed ticket history and asset tracking included
Support for Windows, Mac, Microsoft 365, and cloud environments
Frequently Asked Questions
What is your typical response time for IT support requests?
Critical issues that impact your ability to operate — server outages, suspected ransomware or compromise, total network failures — receive same-day on-site response. Standard issues such as individual workstation problems or software faults are addressed next business day. All remote support triage begins immediately upon ticket submission during business hours.
Do you provide support for both Windows and Mac environments?
Yes. We support Windows 10/11, Windows Server, macOS, iOS, and Android devices. We also support Microsoft 365, Google Workspace, common accounting packages, and most industry-specific software used by Lower Mainland businesses. If you have a mixed environment, our technicians are experienced with both platforms.
Is there a minimum contract term?
We offer both month-to-month support agreements and annual plans. Annual plans come with a discounted rate and guaranteed response time SLAs. For businesses that prefer a pay-as-you-go model, we also offer hourly break-fix support without a long-term commitment.
Can you support multiple office locations?
Yes. Many of our clients operate across two or more locations in the Lower Mainland. We maintain a centralised view of all devices and networks across your sites, ensuring consistent support and security policies regardless of location.
Prevent Issues Before They Happen
If you're calling us for the same kind of problem every few months, that's not bad luck — it's a sign nobody's watching between calls. Our Managed IT Services keep that watch running continuously, so the update that should have been automatic doesn't turn into next month's support ticket.