Privacy Policy

1. Introduction

At MapleNovaTech ("we", "our", or "us"), we are committed to protecting your privacy and ensuring the security of your personal and corporate information. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of information when you use our website, IT support services, cybersecurity solutions, and managed IT services (collectively, the "Services"). We strictly adhere to the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation in British Columbia, Canada.

2. Information We Collect

We may collect the following types of information:

• Contact Information: Name, email address, phone number, company name, and job title when you request a quote or contact us.
• Technical & Diagnostic Information: IP addresses, browser types, device identifiers, network configurations, and system logs necessary for providing IT support and monitoring services.
• Account & Billing Data: Payment details, billing addresses, and service agreements required for account management.
• Client Data: Data that you store or process on infrastructure we manage. We access this data strictly for backup, restoration, or troubleshooting purposes as outlined in our Service Level Agreements (SLAs).

3. How We Use Your Information

We utilize your information for the following business purposes:

• To provide, manage, and secure our managed IT and cybersecurity services.
• To troubleshoot technical issues and provide rapid helpdesk support.
• To process payments and manage billing.
• To notify you about critical security updates, network outages, or changes to our Services.
• To improve our website functionality and optimize user experience.

4. Data Security

We implement business-grade security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. This includes end-to-end encryption, multi-factor authentication (MFA), strict role-based access controls (RBAC), and continuous network monitoring. All client backup data is stored in secure, compliance-certified data centers located strictly within Canada.

5. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share information with trusted third-party service providers (such as Microsoft or data center partners) solely to facilitate the delivery of our Services. These partners are bound by strict confidentiality agreements. We may also disclose information if required by Canadian law or to respond to valid legal requests from law enforcement agencies.

6. Your Rights

Under PIPEDA, you have the right to request access to the personal information we hold about you, request corrections to inaccurate data, and withdraw your consent for certain data processing activities. To exercise these rights, please contact our Privacy Officer using the information below.

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact our Privacy Officer at: