Think You Clicked Something You Shouldn't Have?
An email looked legitimate enough to click. Now a password isn't working, a file won't open, or something on the network just feels wrong. Every minute between "something's off" and getting it contained is a minute an attacker has to do more damage. Don't wait to find out if it's nothing — call now and we'll tell you in minutes, not days.
What To Watch For
If any of these sound familiar, treat it as active until proven otherwise.
A password that suddenly stops working everywhere
Emails being sent from your account that you didn't send
A pop-up demanding payment to unlock your files
A colleague mentioning a strange email "from you"
New logins, devices, or forwarding rules you didn't set up
Files that won't open or have unfamiliar extensions
What We Do First
Isolate the affected device from your network so it can't spread
Check for unauthorized access, forwarding rules, or new logins
Reset compromised credentials and enforce MFA where it's missing
Walk you through exactly what happened and what's now contained
Recovering From One Email Isn't a Security Program
We can contain today's incident and get you back to normal. But if one employee clicking one email got this far, the gap is usually still open for the next one. Our managed cybersecurity clients get phishing filtering, staff training, and 24/7 monitoring so the next bad email gets caught before anyone has the chance to click it.
Frequently Asked Questions
I clicked a link but nothing seems wrong — should I still call?
Yes. Many compromises don't show obvious symptoms right away. A quick check of your account activity and device costs you a few minutes; waiting until something visibly breaks costs you a lot more.
Will you tell us if we need to notify clients under PIPEDA?
Yes. If an incident involves client or personal data, we'll walk you through what PIPEDA requires and help you understand your notification obligations as part of the response.
How fast can you respond to an active incident?
For active compromises, we begin triage immediately by phone — containing what we can remotely while a technician is dispatched if on-site work is needed. Every hour of delay typically increases both damage and recovery cost, so we move fast.