Staff Can't Connect From Home — Here's What's Usually Wrong
Half your team is remote, and today none of them can get in. A VPN (the secure connection your team uses to log in from home) that worked yesterday might not work today. Certificates expire. Internet providers throttle traffic. One firewall rule change can lock out your entire remote team without warning. Remote access issues cost you productivity every hour they go unresolved — call 778-918-4136.
What's Likely Causing This
"Can't connect" almost always traces back to one of these.
The VPN app is set up wrong on one or more devices
Expired security certificates (digital IDs that let devices connect securely) that nobody renewed
A firewall rule quietly blocking the connections your VPN needs
The employee's internet provider slowing down VPN traffic
More remote users logging in at once than your VPN hardware was built to handle
What We Do First
Check whether it's affecting one device, one location, or everyone at once
Verify certificates and VPN configuration haven't silently expired
Test whether the bottleneck is your network or the employee's home connection
Get the affected staff reconnected, then track down the root cause
A VPN That Needs Babysitting Isn't a VPN
We can get your team back online today. But remote access that keeps breaking every few weeks usually means nobody's watching it between fires. Our managed IT team continuously monitors your remote access setup. That way, we catch an expiring certificate before it locks out half your staff.
Frequently Asked Questions
Why does our VPN work for some employees but not others?
This usually isn't a total outage. It's something specific to one device or location — an expired certificate on one machine, an internet provider slowing down VPN traffic, or a home router blocking the right connections. We track down the exact pattern before assuming it's a problem with our servers.
Is it safe to just lower our firewall security to get people connected faster?
No. When businesses loosen firewall rules just to work around a connection problem, they often end up with an open door for attackers. That's one of the most common security mistakes we see. We fix the actual problem instead of trading security for convenience.
Can you support a fully remote team long-term, not just fix today's issue?
Yes. Many of our clients have teams that work partly or fully from home. We design and maintain remote access systems sized for how many people you actually have. That way, it won't break again the next time your team grows.